Keep the Business Running
Build a business that doesn't depend on you for everything.
When too much of the business depends on you or 1 key person, it's hard to step away, focus on growing the business, or take a real break. Work piles up, decisions wait, and you get pulled back into the details. If you or that person are suddenly unavailable, the business can feel the impact immediately.
You keep a spare key to your house with someone you trust. Your business needs a backup, too. We help you identify what can't stop, capture how the work gets done, and prepare someone else to take it on.
We don't just document how the work gets done. We help someone else learn to do it.
What our package includes
Here's what it looks like to get someone ready to step into a key role, whether it's your role or someone else's.
Map the risks
Also available on its ownWe talk with you and 2–4 key people to identify the work that's hardest to cover, what would happen if someone were unavailable, and who could step in. You'll get a 1-page map of the gaps, coverage plan, and what to do in the next 30 days.
Capture and transfer the know-how
Also available on its ownWe capture the tasks, decisions and hard-won knowledge that keep your business running, using multimedia guides, interactive video quizzes and realistic scenarios rather than relying on written SOPs alone. Someone else can learn how to handle the work, practice what to do when things go wrong, and build the experience to step in when needed, without waiting years to encounter every situation on the job.
Develop the next person
Identify who has the potential to take on greater responsibility, define what they'll need to do well, and assess where they're ready and where they need to grow. We design stretch assignments that build their skills and judgment, with targeted coaching along the way. Through realistic practice scenarios and on-the-job experience, they can build capabilities that might otherwise take years to develop. You'll have a clearer picture of their readiness and what they still need before stepping into the role.
“Kokoro helped develop our most important team members who I’m cultivating for leadership. I witnessed them both grow in their ability to see more strategically, communicate effectively, and adopt more of a coaching posture.”Talk through your key roles
We also support teams with
What you walk away with
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Risk map
A 1-page map of the work that's hardest to cover, who could step in, and what to do in the next 30 days.
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Guides your team will use
Multimedia guides that capture how the work gets done and the decisions behind it.
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Video quizzes and practice scenarios
Realistic situations so someone can practice what to do when things go wrong.
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A readiness plan for your next person
Stretch assignments and coaching, with a clear view of where they're ready and where they need to grow.
Free · about 2 minutes
What if your key person left tomorrow?
Answer a few questions about one key role. You'll see how exposed the business is, what would suffer most, and get a backup plan for that role by email.
Let's talk about what you're working on.
A short call to hear what's going on and whether we can help. We work with a few organizations at a time, so each one gets our full attention.